To ensure that the E-Mail your school sends you ends up in your inbox, and isn't mistakenly sent to the junk folder, please whitelist our E-Mail domain, myclarioncall.co.uk or E-Mail address, *@myclarioncall.co.uk. The following link contains all the information you need in order to whitelist our e-mail domain. Please click here for help on whitelisting.

In order for us to deliver the best support to you possible, we will need to know the following information.

If you have not supplied the following information, you can log back into your Support Ticked and update the following Details at any time:

Title for your Support Ticket should be one of the following:

1. Member not receiving messages.

2. Member is not appearing in the system.

What do I do if a member has unsubscribed from e-mail?

To reinstate the e-mail of a parent who has unsubscribed simply: 

1. Login to the core system
2. Select admin
3. Edit members
4. Find by member (enter the forename or surname of the parent) and search
5. Go to email status drop down and click ok to send
6. Click “Save” at bottom of the page to confirm the changes.
7. The parent will be re-established and for good measure a test email should be sent to them for peace of mind

We are encouraging customers to use our Support Ticket system which helps ensure a quick and consistent response and will allow you to review old support requests in the future. You can access the ticket mechanism directly from the ClarionCall system by clicking the Red support button as shown in the figure below.

How to Whitelist e-mail from ClarionCall for AOL, Yahoo, Gmail, Hotmail, Outlook, Thunderbird, Apple Mail, Spam Filters & more.

To ensure that the E-Mail your organisation (school, business, club) sends you ends up in your inbox, and isn't mistakenly sent to the junk folder, please whitelist our E-Mail domain, myclarioncall.co.uk or the E-Mail address(es) that the emails com from, eg .