(i) The mobile phone number is invalid.
The mobile number you have entered is a landline number or has too many digits.
(ii) Sorry, your mobile number is not recognised or you are not currently set to manage any groups.
If you have correctly entered your mobile number, please ask a ClarionCall Administrator at your school or company to check that you are set to be an Administrator or Group Manager and, if a Manager, that you are set to manage at least one group.
(iii) Invalid password.
Please try again - note that passwords are case sensitive. If you don't know, or have forgotten your password, click 'Forgotten your password?', check that your mobile number is in the box and click 'Reset Password'. A temporary password, which must be used within two hours, will be emailed to your address. Depending on your account's configuration, this may be a personal email address or a school or work address.
When you receive the reset email, login using the password provided. The system will require you to change the password and pin.
If you do not receive the reset email within 10 minutes, this may be because your email address has not been entered into the system. Ask a ClarionCall Administrator at your school or company to use 'Admin' and then 'Edit Administrators' or 'Edit Staff' or 'Edit Clarion Call User List', select your details and enter a new Password and PIN which they should give to you. When you successfully log in, you should click 'My Details' and change the password and pin.
(iv) This account has been locked.
If you enter the wrong password more than 5 times in a row, your account will be locked and you won't be able to try again. If this happens, you can click 'unlock my account' and follow instruction (iii) above for a forgotten password.